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| Frequently asked questions |
What do guests who have already stayed there think of Squirrel & Vine?
Read guest comments here
Can I pay on-line using my credit or debit card?
Yes. To make an online reservation, follow this link to our reservations page
If you contact us with an enquiry in stead of making an online reservation, you will still be able to pay by credit or debit card
Mastercard, Visa, American Express & Diner's Club are accepted
What are the check-in and check-out times?
Check-in not before 14h00 on the day of arrival and check-out by 10h30 on the day of departure. Please ensure that these times suit you before
making a reservation - due to high occupancy our times are unfortunately not flexible. Be assured that there are plenty of excellent restaurants,
shops, coffee shops and museums in Stellenbosch - within very close proximity of the apartment - where you will enjoy passing time if necessary.
If you need to check in before 14h00 or depart after 10h30 Squirrel & Vine is not a viable option. There are various hotels, lodges, guest houses and
bed-and-breakfast establishments in Stellenbosch that have multiple rooms and that may be in a position to accommodate you. Contact the
Stellenbosch Tourism and Information Bureau. We hope to accommodate you next time.
Between what hours can the keys be collected?
Keys are available 24 hours a day - guests may therefore check in at any time after 14h00 on the day of arrival. Unfortunately arrival before 14h00
is not possible.
Is the apartment suitable for 3 adults?
Only if you find the bedding configuration acceptable: one extra-length queen size bed in the bedroom & one single bed size mattress on a
custom-made couch in the lounge. The sleeper couch has a flat mattress and is not the fold-out type that can sometimes be uncomfortable
Is it possible to accommodate a party of more than 3 persons?
Unfortunately not. Not only does the bedding configuration not allow for it, but municipal and property restrictions also prohibit us from housing more
than 3 persons
Is there a required minimum number of nights?
Usually not. We consider all enquiries, including those for only one night, according to availability. However, in summer we sometimes do not accept
advance booking for only one weekend night, unless the other nights have already been taken as part of a longer booking. Please enquire.
Do you have another unit available?
Unfortunately we presently have only one unit
Why is it important to let you know the exact number of guests?
Although rates are charged for the apartment as a whole, we still need to know the number of guests in order to ensure that we prepare the
apartment correctly
What do I need to bring along?
The following is supplied - not necessary to bring along: hangers, towels, hangers, hair dryer, soap, shampoo, body lotion, bath foam, toilet paper,
dish washing liquid, dish washing cloths, ice, wine bar, one umbrella, baby cot (please let us know in advance if you will need it), as well as starter
quantities of coffee, tea, sugar and sweetener. A 24 hour convenience store is located in Dorp Street a few meters from the apartment. The
Stellenbosch Checkers centre (with a large supermarket open during business hours) is also within walking distance of the flat, higher up in Dorp
Street.
I am reluctant to book self-catering accommodation online - how do I know this accommodation is real?
If you have any doubts, please contact the Stellenbosch Tourism and Information Bureau (you can also visit their offices in Market Street in central
Stellenbosch) or the Tourism Grading Council of South Africa (TGCSA). In general, fraudulent websites will be new (to avoid detection by
authorities), so you may wish to use an online tool (such as Wayback) to check the age of a site. Such a tool will indicate that our website was
established in 2005. If you have made a reservation or enquiry on this site and have not received a reply right away, please send a follow-up email
to info@squirrelaccommodation.com or text 073 491 7072
What has changed since my last visit?
September 2005: Remote controlled air-conditioning installed throughout the apartment
June 2006: Bathroom enlarged and renovated
December 2006: Washing machine installed
March 2007: Satellite TV service permanently available
May 2008: DVD player installed
October 2009: Satellite TV service upgraded to full DSTV bouquet
December 2010: Camping cot & bedding available for baby (please let us know if you would like to make use thereof)
March 2011: Honesty wine bar & complimentary bottle of wine
December 2011: Large flat screen television
Read guest comments here
Can I pay on-line using my credit or debit card?
Yes. To make an online reservation, follow this link to our reservations page
If you contact us with an enquiry in stead of making an online reservation, you will still be able to pay by credit or debit card
Mastercard, Visa, American Express & Diner's Club are accepted
What are the check-in and check-out times?
Check-in not before 14h00 on the day of arrival and check-out by 10h30 on the day of departure. Please ensure that these times suit you before
making a reservation - due to high occupancy our times are unfortunately not flexible. Be assured that there are plenty of excellent restaurants,
shops, coffee shops and museums in Stellenbosch - within very close proximity of the apartment - where you will enjoy passing time if necessary.
If you need to check in before 14h00 or depart after 10h30 Squirrel & Vine is not a viable option. There are various hotels, lodges, guest houses and
bed-and-breakfast establishments in Stellenbosch that have multiple rooms and that may be in a position to accommodate you. Contact the
Stellenbosch Tourism and Information Bureau. We hope to accommodate you next time.
Between what hours can the keys be collected?
Keys are available 24 hours a day - guests may therefore check in at any time after 14h00 on the day of arrival. Unfortunately arrival before 14h00
is not possible.
Is the apartment suitable for 3 adults?
Only if you find the bedding configuration acceptable: one extra-length queen size bed in the bedroom & one single bed size mattress on a
custom-made couch in the lounge. The sleeper couch has a flat mattress and is not the fold-out type that can sometimes be uncomfortable
Is it possible to accommodate a party of more than 3 persons?
Unfortunately not. Not only does the bedding configuration not allow for it, but municipal and property restrictions also prohibit us from housing more
than 3 persons
Is there a required minimum number of nights?
Usually not. We consider all enquiries, including those for only one night, according to availability. However, in summer we sometimes do not accept
advance booking for only one weekend night, unless the other nights have already been taken as part of a longer booking. Please enquire.
Do you have another unit available?
Unfortunately we presently have only one unit
Why is it important to let you know the exact number of guests?
Although rates are charged for the apartment as a whole, we still need to know the number of guests in order to ensure that we prepare the
apartment correctly
What do I need to bring along?
The following is supplied - not necessary to bring along: hangers, towels, hangers, hair dryer, soap, shampoo, body lotion, bath foam, toilet paper,
dish washing liquid, dish washing cloths, ice, wine bar, one umbrella, baby cot (please let us know in advance if you will need it), as well as starter
quantities of coffee, tea, sugar and sweetener. A 24 hour convenience store is located in Dorp Street a few meters from the apartment. The
Stellenbosch Checkers centre (with a large supermarket open during business hours) is also within walking distance of the flat, higher up in Dorp
Street.
I am reluctant to book self-catering accommodation online - how do I know this accommodation is real?
If you have any doubts, please contact the Stellenbosch Tourism and Information Bureau (you can also visit their offices in Market Street in central
Stellenbosch) or the Tourism Grading Council of South Africa (TGCSA). In general, fraudulent websites will be new (to avoid detection by
authorities), so you may wish to use an online tool (such as Wayback) to check the age of a site. Such a tool will indicate that our website was
established in 2005. If you have made a reservation or enquiry on this site and have not received a reply right away, please send a follow-up email
to info@squirrelaccommodation.com or text 073 491 7072
What has changed since my last visit?
September 2005: Remote controlled air-conditioning installed throughout the apartment
June 2006: Bathroom enlarged and renovated
December 2006: Washing machine installed
March 2007: Satellite TV service permanently available
May 2008: DVD player installed
October 2009: Satellite TV service upgraded to full DSTV bouquet
December 2010: Camping cot & bedding available for baby (please let us know if you would like to make use thereof)
March 2011: Honesty wine bar & complimentary bottle of wine
December 2011: Large flat screen television
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